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Frequently asked questions
Organising your student accommodation doesn’t have to be stressful. Take a look at our advice and tips for students, guarantors and landlords below and if you’re still stuck get in touch with our friendly team who are always happy to help.
Can we smoke in the house?
No, you are not permitted to smoke anywhere in the student home. You will be charged for cleaning and potentially redecorating of any student room where it is clear tenants have been smoking.
Can we keep pets in the house?
No, you are not permitted to keep pets in the rental properties.
What should I do if I want to stay in my current house next year too?
First you should decide among your housemates whether or not you’d like to stay in the same house within the first couple of months of your tenancy. Next, let us know as soon as possible. We will send you reminder about this around November.
Where is the boiler/gas meter/electric reading?
You will find this information on the House Essentials card on your house noticeboard.
Can my friends/family stay at the house?
Short stays of 1-2 nights that are agreed by all tenants in the house are acceptable.
Are my belongings insured while in the house?
We provide our tenants with a standard contents insurance policy with Endsleigh Insurance. As this is your personal insurance policy, you may tailor it directly with Endsleigh Insurance to ensure it meets all your requirements whilst living in our house. You should read the small print on your insurance policy certificate so you are aware of the details of what is covered.
Something in the house is broken, what should I do?
First of all, please ensure that the appliance is switched on and plugged in, if necessary. If it still doesn’t work, call, email or text us and we will arrange for somebody to repair the appliance. Our contact details can be found on the House Essentials card. Light bulbs and batteries will need to be replaced by the tenants.
What should I do if I lose my key?
You should search thoroughly for the key and then contact us if you still cannot find it. Please be aware that if you lose your key this may lead to a lock change at your expense.
What should I do if my bills are unexpectedly high?
Check that your meter readings match up with those quoted on the bill. If the figures do not match, contact the utility company and they will take a reading from your and adjust your bill accordingly. You may also need to keep a closer eye on your usage (e.g. remembering to switch the lights off when you’re not in the room).
Can I leave the house before the end of the tenancy agreement?
You can leave your student housing before the end of your tenancy but you will still be obliged to pay rent for the full year unless you can find a new tenant to take over your contract. The process of releasing you from your contract and bringing in a new tenant will incur a charge of £50.
What happens if my housemate stops paying rent?
The term ‘joint and several’ in the tenancy agreement binds each tenant into the tenancy agreement and its terms collectively with the group and individually. Therefore, if one tenant fails to pay rent then the other tenants can become liable for unpaid rent. Please contact us as soon as possible if you think you might find yourself in this situation.
What is the end of tenancy clean?
You are expected to keep the house clean throughout your tenancy. However, at the end of the tenancy, we arrange for all our houses to be professionally cleaned at considerable cost. For those staying on for another year, the communal areas will be professionally cleaned to maintain the condition of the house.
When do I have to move out?
By 10am on the final day of the tenancy, as specified on your tenancy agreement.
How do I return my key?
You can place the keys in a key envelope which will be left in the house by Student Places prior to the end of the tenancy OR you can hand it in at our office in Canterbury.